Customer engagement

Vitally important to BARC: to build and finance a system to self-sustain its own growth. We needed to get the levelized (average) cost of energy low enough so that a portion of every subscription would be set aside in a revolving fund to pay for project expansion.

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“We’re doing a lot of work with real estate agents to understand what their needs are and to provide them a scope of services that can help both home buyers and sellers,” Adams said.

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“Offering a compelling renewable energy option is crucial to attracting the largest iconic brands to a community,” said Letha Tawney of the World Resources Institute.

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“Until now, there has been no independent way to design, measure, and verify the benefits of a smarter, more sustainable grid,” said David Chiesa, Senior Director of Development at S&C Electric. “Now we can answer the question: What did our upgrade to a smarter system deliver for our customers?”

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The tally of utilities and governments around the world imposing or boosting fixed charges for grid-supplied electricity is rising to make up for the decline in traditional, rate-based revenue.  In the U.S. this has been due primarily to ever-improving energy efficiency and the end of year-to-year increases in electricity usage. Now, the demand curve looks…

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How much value should owners of rooftop solar systems receive credit for in reducing their use — and the environmental impact — of utility-generated electricity?  That is THE question Minnesota is tackling, the first state ever to do so. It is one of the most closely-watched state energy initiatives in the U.S. because of the…

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Customer Service Week hosted a discussion this morning with Opower‘s VP-Analytics Nancy Hersch and Customer Insights Senior Manager Lauren Llewellyn about five truths about utility customers the company is finding in its quantitative and qualitative research. Since early 2012, Opower has reached beyond North America conducting this research, working now with 90+ utilities around the…

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In the six months since a consultant to the Edison Electric Institute wrote a paper describing “Disruptive Challenges: Financial Implications and Strategic Responses to a Changing Retail Electric Business,” many utility officials, analysts, investors and consultants have been mulling over how investor-owned electric utilities may have to change principally due to the growth of demand…

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With more U.S. homes receiving smart meters and more utilities deploying their smart grid infrastructures, there are handful of utilities that have made notable progress with valuable lessons to share for the rest of the industry. I’m talking primarily about CenterPoint Energy in Houston, Oklahoma Gas & Electric, San Diego Gas & Electric and Southern…

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That is perhaps the most interesting question raised by the latest “Consumer Pulse” research by the Smart Grid Consumer Collaborative. In its third survey by the Collaborative of at least 1,000 consumers throughout the U.S. since 2011 reflecting the U.S. demographics, 54% of Americans who are heads of households and at least 18 years old…

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